Refundable cases
A refund may be reviewed if the platform cannot provide a cloud phone after payment or a platform-side issue prevents initial use.
Clarifies refundable and non-refundable situations.
A refund may be reviewed if the platform cannot provide a cloud phone after payment or a platform-side issue prevents initial use.
User preference, rule violations, third-party platform restrictions, app incompatibility, or prohibited use may not qualify for refunds.
Users should provide order number, account email, and reason through a support ticket.